We usually reply within 2 business days.
The fastest way to reach us:
Email petalformllc@gmail.comMy progress didn't sync between devices.
Progress only syncs if you're signed in with the same account on both
devices, and both devices have a network connection. Guest progress lives
only on the device it was created on. Sign in from Settings → Account to
start syncing.
I bought Pro but it isn't unlocked.
Open Settings → Restore Purchases. This re-checks your App Store or Google
Play purchase history and restores entitlement without charging you again.
If it still doesn't unlock, email us with your purchase date and platform
(iOS or Android).
How do I cancel my subscription?
Subscriptions are managed entirely by Apple or Google, not by us. On iOS:
Settings → your name → Subscriptions. On Android: Play Store → Payments
& subscriptions. See our Terms
for the full subscription policy.
Can I get a refund?
Refunds are handled by the store you purchased from — Apple at
reportaproblem.apple.com, Google through your Play Store order history.
Is any of this real cloud infrastructure?
No. InfraSim's simulation runs entirely on your device (or on our servers
only to verify Daily Challenge scores). It never provisions, connects to,
or spends money in a real AWS, Azure, or Google Cloud account.
I want to delete my account and data.
See our account
deletion page for exact in-app steps.
I found a bug or the app crashed.
Email us with your device model, OS version, and what you were doing when
it happened — a screenshot helps a lot. We use Sentry to automatically
capture crash reports, but the extra context speeds up a fix.
We read every email. Tell us what level, incident, or service you'd like to see next.